Help

 

We are here for you.


 

Here you will find an overview of all the help on offer.
This will make your Teamhero project child’s play.

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Personal support
We will be happy to explain the Teamhero functions to you on site and remotely. >> MORE INFO
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E-mail support
Send us questions or requests by e-mail at any time. >> MORE INFO
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Process consulting
We work with you to analyze and design your processes. >> MORE INFO
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Implementation
We help you to configure Teamhero and migrate data. >> MORE INFO
Wir fördern Transparenz durch Kommunikation.
Training courses
You will learn all the functions interactively in a detailed training course. >> MORE INFO
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Integrated ticket system
The central ticket system gives you an overview of all processes. >> MORE INFO
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Updates
Stay up to date and find out more about new functions. >> MORE INFO
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Helpcenter
You can read about how it works in the Help Center if required. >> MORE INFO
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In App Guide
A virtual assistant interactively explains the functions to you 24/7. >> MORE INFO

Teamherosoftware embodies our why, always and everywhere.

We are constantly developing and improving Teamhero based on our why. Teamhero is the most intuitive and fastest personnel management software for event, promotion, hostess, personnel agencies and personnel-intensive companies.

Teamhero saves users time so that they can focus on the really important activities. Activities that bring added value to these people and enable them to lead a fulfilled life. With Teamhero, stress and the drive for efficiency become less important.

Learn more

Frequently asked questions and answers


 

Do you have questions about Teamhero?

Then take a look here or contact us directly.

I would like to test Teamhero without obligation. How can I do that?

Thank you for testing Teamhero. To get to know the full functionality of the software, please request your demo version here.

How much does Teamhero cost?

We offer our customers a customized solution. This does not fit into predefined price packages. After a personal consultation, we can already give you a price range.

Can Teamhero adapt to the requirements of our business processes?

The software takes into account the individual needs and requirements of your company. For example, you can easily select employee data fields that are relevant to your personnel planning.

Are training courses for the software also offered outside of Berlin?

Of course, we also offer training courses outside of Berlin. Another option is to train employees via screencast presentations.

Is a link with our CRM possible?

Teamhero has a general interface that allows connection to other systems such as MS CRM Dynamics and Freizeitplan. Further interfaces are planned and can be implemented on request.

Can the Teamhero vacation calculator also be used for mini-jobs?

Answer: Yes, the Teamhero vacation calculator can also be used for mini-jobs. The calculator automatically adapts to the different working time models and calculates your vacation entitlement based on the days actually worked.

How can my vacation entitlement be calculated if I work part-time?

Answer: Your vacation entitlement is calculated in proportion to your working hours. For example, if you work half-time (e.g. 50% of a full-time position), you will also receive half the vacation entitlement of a full-time employee. The exact number of vacation days depends on the standard working hours in your company and is adjusted accordingly by the Teamhero vacation calculator.

What if a function is missing?

In Teamhero’s enterprise environment, you can submit requests for missing functions and features. Together with you and our development team, we will find a solution. You can find a current overview of all functions here.

Is Teamhero independent of operating systems/end devices?

No special system requirements such as operating systems or end devices are necessary for the user to use the software’s full range of functions. It is also not necessary to install an app.

How are public holidays that fall on a working day treated?

Answer: Public holidays that fall on a regular working day are not deducted from your vacation account. These days count as paid time off and do not affect your vacation entitlement.

What is the minimum contractual term of Teamhero?

The minimum term is 12 months.

How does a change of company affect my vacation entitlement?

Answer: If you change employer during the calendar year, your vacation entitlement is calculated on a pro rata basis. You are entitled to vacation days for the months that you work for your new employer, in addition to the vacation days that you have already accrued with your previous employer.

How long will it take until we can use the software?

Depending on the size of the company and the scope of the adjustments, it can take between 10 and 30 days.

How many working days are allowed in a week?

A standard working week consists of five working days, usually from Monday to Friday. Working time laws and regulations often limit the maximum number of hours that can be worked in a week.

In Germany, for example, the Working Hours Act stipulates a maximum working time of 48 hours per week, spread over six working days. However, most employees only work five days, which results in working hours of around 40 hours per week.

If these regulations are exceeded, this must be compensated for by appropriate break and rest periods within the legal framework.

What happens to my vacation entitlement if I fall ill?

Answer: If you fall ill during your planned vacation and can prove this with a medical certificate, these days do not count as vacation days. You have the right to take these vacation days at a later date in the year.

How does the calculation of working days with a calculator work?

A working days calculator significantly simplifies the calculation of working days. Simply enter the desired period – the start and end date – and the calculator automatically takes into account all weekend days and public holidays. These are subtracted from the total number of days in the period to determine the actual working days.

Can my vacation entitlement expire automatically if I don’t use it within the year?

Answer: No, vacation entitlement may no longer expire automatically. The ECJ has ruled that employers must ensure that employees are informed about their vacation entitlement and its possible expiry.

Only if the employer can prove that it has taken all necessary steps to inform the employees and give them the opportunity to take the leave can the leave lapse.

What advantages does a working day calculator offer?

A workday calculator offers numerous advantages, such as precise planning of projects, easier vacation planning and compliance with legal regulations. By using this tool, you save valuable time that you can devote to your other tasks.

Is there a charge for using a workday computer?

Our working day calculator is available online free of charge. If you are looking for advanced features such as software for time recording, resource planning or an employee database, you should definitely take a look at our Personnel management software Teamhero throw. Teamhero was specially developed for personnel-intensive companies that need to keep track of a large number of employees with different working time models.

Can a working day calculator take regional public holidays into account?

Yes, many working day calculators, including our tool, are able to take regional public holidays into account. You can select your state or region so that the calculations are tailored to your exact situation. This is particularly useful for companies that operate in different regions and have to take different public holiday regulations into account.

How many working days are there in a year?

In Germany, there is an average of around 250 working days per year, assuming a typical 5-day working week. With six working days, you can expect roughly 300 working days per year. The figures may vary slightly due to regional public holidays and individual company agreements.

The days with vacation entitlement must then be deducted from this figure. Our working days calculator helps you to calculate the exact number of working days for your work situation and your location in a flash.

What happens to my vacation entitlement at the end of the year?

Answer: Unused vacation can usually be carried over until March 31 of the following year. However, this depends on the specific regulations in your employment contract or collective agreement. It is important that you use your leave within this period, otherwise it could expire.

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